Frequently Asked Questions

Everything you need to know about your hair and beauty journey with S+S.

How long does shipping take?

Standard shipping typically takes 3-5 business days within the continental US. Express options are available at checkout for 1-2 day delivery.

Can I return a beauty product if I have opened it?

For hygiene and safety reasons, we can only accept returns on unopened and unused products in their original packaging within 30 days of purchase.

Are your hair care products sulfate and paraben-free?

Yes, we prioritize clean beauty. The majority of our S+S professional hair care line is formulated without sulfates, parabens, or harsh chemicals.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Afterpay.

How can I track my order?

Once your order ships, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress.

Do you offer professional discounts for stylists?

Yes, we have a Pro Program for licensed professionals. Please visit our 'Pro Portal' page to submit your credentials and unlock exclusive industry pricing.